Final Exercise: The Task
You're going to use the Writing Process to write a reply to the following letter from a customer, Billy Ng. There are five stages in the Writing Process, so there are five parts in this final exercise.
Before you start the first stage, carefully read the letter from Billy Ng.
30 June 200X Dear Mr Chan I am sorry to inform you that a recent incident has negatively affected my good impression of the Bank. Allow me to exp Then, on the evening of 26 June 200X, I had dinner with friends. Afterwards I tried to pay the bill of HKD3,200 using my Visa card but it was rejected three times. In the end, to my great embarrassment, my guests had to pay the bill for me. Could you please look into this I am unhappy that the Bank has let an incident like this affect its services. Yours sincerely Billy Ng Billy Ng |
To better understand the situation, you need to check Billy Ng's records.
Bill Ng's payment record 
The cheque received from Bill Ng 
Monthly account statement for May
Final Exercise: Stage 1 - Planning
Now that you've read Billy Ng's letter and checked his records, you're ready to begin the first stage of the Writing Process.
You're ready to start planning your document. You can use the information below as a guide. If you need more help, you can refer to Chapter 1.
Writer's Purpose:
Why am I writing this letter?
Reader's Response:
What would I like my reader to do?
Reader's Information:
What does my reader need to know?
下一步应该是什么？你可以先想一想。下一节我们将继续。
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